Analista de Suporte - Terceiro Page Interim

São Paulo Temporário
  • Inglês avançado necessário - reportará ao USA
  • Modelo de trabalho híbrido - 3x2

Sobre nosso cliente

A Salesforce é uma empresa americana de software on demand, mais conhecida por ter produzido o CRM chamado Sales Cloud. Além desta solução, a empresa conta com outros produtos com foco em atendimento ao cliente, marketing, inteligência artificial, gestão de comunidades, criação de aplicativos entre outras frentes

Descrição

Provision and configure mobile devices for New Hires and existing users------

Provision and dispatch devices for internal users that are having hardware issues------

Responds promptly to escalations for technical support via phone, email and cases.------

Provisioning of devices for new hires and existing employees.------

Manage device inventory inclusive of inventory management, recycling of used devices and disposal preparation.------

Provide training to users on the proper usage and configuration of their mobile devices.------

Work with Techforce (Helpdesk), Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and optimize processes.------

Troubleshoot mobile devices inclusive of hardware, services, and internal applications.------

Document case status and provides updates to management and end-users.------

Develop, document, and maintain standard operating procedures, best practices and customer service guidelines ------

Drive project deliverables for the team ---------------

Perfil desejável

1-2 years experience in related role------

Strong / positive Customer Relationship skills ------

Excellent verbal and written technical documentation skills------

Strong team player with a service-oriented attitude and customer focus ------

Strong research and problem solving abilities are required------

Current knowledge of Mobile devices (iPhone/iPad, etc.), hardware/software, and general technology trends.------

Must be a go-getter and Salesforce enthusiast who thrives on working in a fast-paced environment------

Knowledge in the support and function of iOS and Android devices------

Knowledge in the area of mobile services and optimization of plans------

O que está sendo ofertado



COntratação CLT Terceiro via Page Interim + salário compatível com o mercado + benefícios

Contato
Joao Paulo Veras
Referência da Vaga
JN-072022-5702341

Resumo da vaga

Setor
Information Technology
Subsetor
Infraestrutura
Indústria
Technology & Telecoms
Localização
São Paulo
Tipo de contratação
Temporário
Nome do consultor
Joao Paulo Veras
Referência da vaga
JN-072022-5702341