Você está aqui
- Corporate Communications;
- Digital Reputation - Webloyalty;
Sobre nosso cliente
Our Client is a multinational company providing engagement solutions to their clients.
Descrição do cargo
- Guarantee that the global corporate messaging is being followed for all the companies communications and presentations - support Sales and Account;
- Supporting the Business Development team and Account Manager team with activations, such as Black Friday, considering our competition is getting aggressive with this type of approach;
- Support PR work as our objective of be 'thought leaders' in the industry sectors we work with global content and local opportunities of generating content;
- Secure online coverage that ranks well in search engines, as well as securing good quality print coverage that will be seen by prospects and clients in our target industries;
Digital reputation - Web loyalty - objectives:
- Monitor social media, forums and blogs each day to find comments about our brands, we use a combination of Google alerts, Twirlers (for Twitter), and other sites where we can search by key words, including Social Mention and mainly "Reclame Aqui";
- Reply to all online comments - however there are some popular consumer websites in Brazil such as Reclame Aqui - that prospects use to visit before closing a deal to analyze our reputation score;
- Orient Customer Service of the priority cases that could damage the brand, such as Reclame Aqui cases and Account Manager cases that partners sent us and working with the contact center to develop customer service scripts and better responses in order to get better reputation for the Web loyalty product;
- Positive content creation for the social channels in order to get better reputation, to release the Deal of the Week (product benefit) and to be open channels for prospects to get to know our work;
- Manage the Google Ads so members that wants to complain about the company or the products find the correct channel instead of complain forums/channels;
The candidate must had previous experience with digital reputation and also PR.
O que está sendo ofertado
It is a temporary position with 6 months of contract.